Support

Senvera is built by a small team. Email us and a person reads it.

Tell us what happened, what you expected instead, and your iPhone and app version (Settings → General → About, and the version shown at the bottom of Senvera's settings screen). Screenshots help. We aim to reply within two business days.

Common questions

Senvera didn't read my gym or my meal correctly

Retake the photo in better light with the equipment or plate filling most of the frame, then correct it in the app — you can edit what Senvera read. Corrections stick, and the coach uses them going forward. If a photo is consistently misread, email it to us.

My workout doesn't match my equipment

Open your gym setup and add or remove equipment directly. Senvera rebuilds around what you actually have. You can also just tell the coach — "I don't have a cable machine today" — and it will adapt the session.

Apple Health isn't syncing

Open the iPhone Health app → Sharing → Apps → Senvera, and confirm the data types you want shared are on. Senvera reads only the measurement types you grant, and turning them off stops the reading immediately. Some measurements (sleep, HRV) only appear after your watch or tracker has written them to Health.

The Apple Watch app isn't showing my workout

Keep the Senvera app open on your iPhone when you start a session, make sure the watch is on your wrist and unlocked, and confirm Senvera is installed on the watch in the Watch app on your iPhone. If the watch shows "Phone quiet," bring the two devices together — the watch applies queued taps when they reconnect.

Manage, change, or cancel your subscription

All billing is handled by Apple — we never see your card details. On your iPhone, open Settings → tap your name → Subscriptions → Senvera to change plan or cancel. Cancel at least 24 hours before the end of the current period to avoid renewal. Refunds are issued by Apple at reportaproblem.apple.com.

Restore a purchase on a new device

Sign in with the same account and use "Restore purchases" in Senvera's settings, with the device signed in to the same Apple Account that bought the subscription.

Delete your data or your account

You can delete your account and its data from inside the app in settings. If you'd rather we do it, email [email protected] from the address on your account. Deletion removes your body-scan and progress photos, your training and food history, and your profile. See the Privacy Policy for retention timelines.

Report a bug or request a feature

Same address — [email protected]. Feature requests genuinely shape what gets built next.

One thing Senvera is not

Senvera is a training and nutrition coach, not a medical device or a medical service. It doesn't diagnose, treat, or give medical advice, and its estimates — body composition, calories, macros, recovery — are estimates. Talk to a doctor before starting a new training program, and if something hurts, stop.